Recall Information

Crock-Pot places the utmost importance on consumer safety and wants to ensure that customers are fully aware of an ongoing recall involving the Crock-Pot Express 6-Quart Multi-Cooker. Recently, there have been delays in both the manufacturing and shipment of replacement lid kits. While some of these delays were expected, others came as a surprise. Initial estimates indicated that replacement lids would arrive within eight to twelve weeks, which is longer than usual due to health and safety measures implemented by manufacturing partners. Although production has continued at a steady pace, increased congestion at shipping ports and with carriers has slowed delivery schedules. Replacement lids are now expected to begin shipping toward the end of May, with most customers receiving them in June. Those who have already placed an order will receive an email notification once their replacement lid is on its way.

This recall is being conducted voluntarily in collaboration with the U.S. Consumer Product Safety Commission. It applies to specific Crock-Pot Express 6-Quart Multi-Cookers manufactured between July 1, 2017 and October 1, 2018. Products within this range can be identified by particular manufacturing date codes. Crock-Pot decided to take this action after discovering that, under certain conditions and if not used exactly as described in the owner’s manual, the lid on affected units could come off during use. Even though the products meet established safety standards and go through routine testing, the company chose to act out of an abundance of caution to provide extra protection for consumers.

To address the issue and improve overall usability, Crock-Pot introduced updates to the replacement lids based on feedback from customers. The redesigned lid features clearer icons and easy-to-read instructions directly on the product to help guide proper use. In addition, internal design changes were made so that the cooker will not start operating unless the lid is correctly locked into place. These improvements are intended to reduce the chance of misuse and offer greater peace of mind during everyday cooking.

While waiting for the replacement lid to arrive, consumers may continue using their Crock-Pot Express Multi-Cooker if they choose. It is important to make sure the lid is fully and securely locked before starting the unit. This can be confirmed by aligning the arrow on the lid with the lock symbol on the base. Additional instructional resources, including video guidance, are available for those who want extra reassurance.

Customers who are unsure whether their appliance is affected by the recall are encouraged to check their product details. The manufacturing date code can be found embossed on the bottom of the cooking pot and also stamped on the metal prong of the power cord. This code consists of a single letter followed by three numbers, and only this sequence should be used when checking eligibility. Once verified, eligible consumers may submit a request to receive a free replacement lid that includes the updated instructions.

Crock-Pot understands that delays can be frustrating and sincerely apologizes for any inconvenience this situation may cause. The company remains committed to keeping customers informed throughout the process and ensuring that every affected consumer receives the appropriate replacement as soon as possible. Email updates will be sent when shipments are processed, and customers are advised to check spam or junk folders if messages are not immediately visible.

For additional assistance or questions, consumers in the United States and Canada may contact the Crock-Pot consumer services team during regular business hours. Support representatives are available to help with recall verification, replacement status updates, and general product questions. Through transparency, continued communication, and thoughtful product improvements, Crock-Pot reaffirms its long-standing commitment to safety and customer trust.